Shipping Policy

1. Order Processing

• All orders will be reviewed, packed and dispatched within 1–3 business days after full payment is confirmed. We do not process orders on weekends, public holidays and major shopping festivals. Orders placed during holidays will be shipped on the next working day.
• Order cut-off time: Orders placed after 4:00 PM (UTC-5) will be processed on the following business day.
• During peak seasons, flash sales and holiday promotions, order processing may be delayed by 1–2 business days due to high order volume. We will post relevant reminders on our store homepage in advance.
• Please provide accurate recipient name, valid phone number and complete shipping address. We are not responsible for delivery failure, package return or extra costs caused by incorrect address, invalid contact information or missed pickup.

2. Shipping Regions, Methods & Rates

2.1 Standard International Shipping

• Flat rate: $7.99 per order
• Free shipping: Orders over $129 qualify for free standard international shipping automatically.
• Estimated delivery time: 7–15 business days after shipment.
• Coverage: United States, Canada, United Kingdom, France, Germany, Australia and most European & North American regions.

2.2 Express International Shipping

• Flat rate: $14.99 per order (not eligible for free shipping)
• Estimated delivery time: 3–7 business days after shipment.
• Priority handling and faster customs clearance for urgent orders.

2.3 Customs, Duties & Taxes

3. Package Tracking

• Once your order is shipped, a shipping confirmation email with the tracking number and tracking link will be sent to your registered email address within 24 hours.
• You can check real-time logistics status via the tracking link. Tracking updates may be delayed during customs clearance, which is a normal situation.
• If you fail to receive tracking information 24 hours after order confirmation, please contact our customer support: 【Your Support Email / Store Message】. We will reply within 24 working hours.

4. Damaged, Lost & Returned Packages

4.1 Damaged or Defective Items

4.2 Lost Packages

4.3 Undelivered & Returned Packages

5. Return & Exchange Shipping Rules

• Returns for personal reasons (wrong size, dislike, impulse purchase): All return shipping fees and related customs fees are paid by the customer. Returned clothing must be unworn, unwashed, with original tags and intact packaging, and resalable.
• Returns for quality issues: We will cover the return shipping cost. We will process refund or exchange within 3 working days after we receive and inspect the returned items.
• Return address: 【Fill in your overseas warehouse / return address here】. Please do not send returns to other addresses.

6. Restrictions & Force Majeure

• We do not ship prohibited items regulated by international logistics and customs. If your order contains restricted goods, we will cancel the order and issue a full refund.
• We are not liable for delivery delays or losses caused by force majeure events, including natural disasters, epidemic control, traffic suspension, logistics carrier strikes and sudden changes of customs policies. We will update the latest logistics progress in a timely manner.
• We reserve the right to adjust this shipping policy without prior notice. The latest version will be posted on our store policy page.

7. Customer Support